What’s included in the Free Trial and Money Back Guarantee?

28 Day Story Planner Free Trial We’re confident you’ll love Kinterak! During your 28-day free trial, you can start planning your stories and access your personalised app to test interactions using placeholder videos. When your real videos are ready, we’ll replace the placeholders with your own recordings, bringing your stories to life for your loved ones. Try it now, completely risk-free!

How does the Free Trial work?

You can only truly make an informed decision as to whether our service is for you by experiencing our product for yourself and starting to consider what you want to say.
Only once you’ve started your free trial will you know if the Kinterak service is truly valuable to you.
If you decide that it is valuable to you and your loved ones (as we think you will), then you’ll proceed and keep it.
If you decide that it’s not for you, then there are no hard feelings. You’ll have given it a go and determined that it’s not right for you.
In the same way that you don’t commit to buying a house without looking inside first, we simply ask that you try our product at no risk to you.
If you forget to cancel your trial and let us know within 7 days of being charged, we’ll refund you in full—no questions asked. We only want to keep your money if you’re truly happy with our service.
To get a refund all you have to do is email us at contact@kinterak.com with your order number and request a refund and we’ll process your refund within 5 working days.

30-Day Memorable Moments Money-Back GuaranteeWe’re confident you’ll love the interactive personal stories and messages you create with Kinterak. However, if you’re not completely happy with your recorded videos, we’ll give you a full refund—no questions asked.

How It WorksTo qualify for a refund, you must:

Submit your stories and personal touches via the Kinterak platform.
Be prepared and on time for your filming day.
Book your videographer within 28 days of purchase or the start of your free trial.
Provide a suitable filming environment to ensure the best recording quality.

After your filming day, if you experience any issues, let us know immediately—we’ll do our best to fix them first.
If you’ve met these conditions and still want a refund within 30 days of filming, we’re happy to process it, no hard feelings!

How to Request a Refund

Simply email us at contact@kinterak.com with your order number, and we’ll start processing your refund within 5 working days.

Other Important Details

For gifts, the 28-day period starts when the Gift Code is redeemed.
Once a refund is processed, your profile and videos will be permanently deleted within 90 days.
Full details can be found in our Terms & Conditions.